Refund Policy

This policy explains when you get credits or money back. It is part of our Terms of Service.

Technical failures: credits come back automatically

If a video fails to generate, times out, or is blocked by a safety filter, the credits are returned to your account automatically. You don't need to ask.

Unused purchases: full refund within 7 days

If you haven't used any of the credits from a purchase, you can request a full refund within 7 days of that purchase. Once any credits from that purchase have been used, it is no longer eligible for a full refund. This applies once per account.

• It covers one-time packs and the first payment of a new subscription.
• "Unused" means the credits left from that purchase still equal the credits it granted. Credits returned to you after a technical failure count as unused.
• To ask, email support@ttfxai.com from your account email within 7 days of the purchase.

Duplicate charges

If you were charged twice for the same purchase, we refund the duplicate in full.

Results of a video

Videos are made by AI. Likeness, movement and expressions can differ from the examples on our pages. A video that looks different from what you expected is not a technical failure, and its credits are not returned automatically.

Everything else

For any other situation, email support@ttfxai.com with your order number or account email. We review each request individually. Approved refunds are paid by Waffo Pancake back to your original payment method.

After a refund

When a purchase is refunded, the unused credits it granted are removed from your account.

Subscriptions

Cancelling a subscription stops future renewals. Billing periods that have already started are not refunded for the time left, except under the 7-day rule above, which also requires that period's credits to be unused.

Your legal rights

Nothing in this policy limits any right to a refund that the law of your country or region gives you.