Privacy Policy
Version 1.0 · Effective October 25, 2026 · Last updated: October 25, 2026
This policy explains what personal information ttfxai collects, why, and the choices you have. It applies to ttfxai.com and is part of our Terms of Service. Please read it before you use ttfxai; by using the service you accept it.
1. Who is responsible
The data controller is Yong Chen, who runs ttfxai as an individual under the name serac. For any privacy question or request, email support@ttfxai.com. We have not appointed a data protection officer.
2. What we collect, and why
| Data | What we use it for | Legal basis |
|---|---|---|
| Account information: your email address, and your name and profile picture if you sign in with Google. | Signing you in, running your account, and sending account and billing emails. | Performance of our contract with you. |
| Photos you upload and the videos made from them. | Generating the video you ordered and letting you download it. | Performance of our contract with you. |
| Orders and credit records: what you bought, amount, currency, status, and credit balances and history. Never full card numbers or other card details. | Giving you your credits, handling refunds, and keeping accounts. | Performance of our contract with you; legal obligations for tax and accounting records. |
| Where you came from: UTM tags, the referring page, the landing page and your country (from your IP address), stored with your account when you sign up. | Understanding which channels bring visitors, so we can improve ttfxai. | Your consent where the law requires it (EEA, UK, Switzerland); otherwise our legitimate interest in running and improving the service. |
| Usage statistics through Google Analytics 4: pages viewed, product events such as opening the pricing page, device and browser type, and approximate region. | Understanding how ttfxai is used, so we can improve it. | Your consent where the law requires it (EEA, UK, Switzerland); otherwise our legitimate interest in improving the service. |
| Product events in your account, such as starting a checkout. | Support, preventing abuse, and understanding where purchases get stuck. | Our legitimate interest in running and protecting the service. |
| Emails you send to support, with your email address. | Answering you. | Our legitimate interest in replying; performance of our contract with you if the email is about your account or a purchase. |
| Technical logs: IP address, browser, and request details. | Security, keeping the service working, and preventing abuse. | Our legitimate interest in protecting the service. |
Before a photo is uploaded, your browser removes location and other metadata embedded in the file. We may use aggregated statistics that can't identify you, for example how many videos were made this week.
3. Cookies
| Cookie | What it does | Can you turn it off? |
|---|---|---|
| Strictly necessary: sign-in session, your cookie choice | Keeps you signed in and remembers whether you accepted analytics. | No. The site needs them to work. They are not used for analytics or advertising. |
| Analytics: Google Analytics 4, and our first-party cookies that remember which link brought you here (30 days) | Tells visits apart and measures how the site is used. | Yes. Visitors in the EEA, the UK and Switzerland are asked first, and these cookies are set only after they accept. You can change your choice at any time with "Cookie settings" in the footer. |
We use Google Consent Mode. We don't use advertising cookies and we don't show ads.
4. Service providers
- Cloudflare: hosts the website, stores your account data, photos and videos, and sends account emails.
- Kie.ai and ByteDance Seedance: generate your videos. Your photo is sent only to generate the video you ordered.
- Waffo Pancake: processes orders and payments as Merchant of Record. See the Waffo Pancake privacy policy on its website.
- Google: Google sign-in, if you choose it, and Google Analytics. See the Google Privacy Policy.
These providers process data for us under their own privacy terms and are bound to keep it confidential. We may also disclose information when the law requires it. If ttfxai is ever transferred to someone else, we will tell you before your information becomes subject to a different privacy policy.
5. Payment card data
Payment card data is handled only by Waffo Pancake and is never stored on our servers.
6. We don't sell personal information
We don't sell personal information, including "selling" or "sharing" as defined by the California Consumer Privacy Act, and we don't use it for advertising. If you have an account, we email you only about your account, your videos and your purchases. We don't send marketing email.
7. How long we keep it
| Data | How long we keep it |
|---|---|
| Photos not used for a video | 24 hours after upload |
| Photos used for a video | 7 days after upload |
| Finished videos | 30 days after they are ready |
| Files left by a failed order | 24 hours |
| Account data | Until you ask us to delete your account; we delete it within 30 days of your request |
| Orders and credit records | As long as tax and accounting law requires |
| Product events in your account | 6 months |
| Emails with support | 6 months |
| Technical logs | 7 days |
| Google Analytics data | 14 months |
When the time is up, the data is deleted from our systems.
8. Your rights
Depending on where you live, you have the right to know what we hold about you, and to access, correct, delete, restrict or object to its processing, to receive it in a portable format, and to withdraw your consent at any time. Email support@ttfxai.com from your account email and we will handle your request within 30 days. You also have the right to complain to the data protection authority where you live.
9. International transfers
Our service providers may process data in countries other than yours, including the United States. Where the law requires it, these transfers are protected by Standard Contractual Clauses (SCCs).
10. Security
Data is encrypted in transit and at rest, and access to it is limited to what each part of the service needs. If we confirm a security incident that affects your rights, we notify affected users and the relevant authorities within 72 hours.
11. Children
You must be at least 18 years old to use ttfxai. We don't knowingly collect personal information from anyone under 18. If we learn that we have, we delete it. A parent or guardian who believes we hold a child's information can email support@ttfxai.com to have it deleted.
12. Changes to this policy
If we change this policy in a material way, we post the new version on this page with a new version number and effective date, at least 15 days before it takes effect. If you have an account, we also email you.
13. Contact
- Privacy requests: support@ttfxai.com
- Other questions: support@ttfxai.com